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SERVICE MODULE

An integral part of the RamBase Cloud ERP platform

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When the finished product is delivered, it may not be the end of your customer interaction. If your product requires maintenance at different intervals to keep up its performance or retains its certificate, RamBase Cloud ERP has the service management tools you need to retain customer satisfaction and keep on delivering quality products. Whether it's scheduled or ad-hoc service needs, RamBase holds as-built information on all your products, changes to the product, previous service orders, scheduled services and performed service operations. Service documents are automatically attached to the operation and to the product, giving your customers the overview and information they need. 
 

Retain Customer Satisfaction

product-subscription-reorder Order Handling

Efficient service order handling features for ad-hoc or recurring orders. Follow up your customer's service backlog with intuitive reports and dashboards. 

 
rental-calander Service Planning
Easy to use features to manage the availability of qualified service operators, allocate relevant resources and purchase missing parts in the same system. 
 
documentation-workflow Service Documentation
When the job is done, all documentation, including measurement certificates, material certificates, specified job cards are shipped to the customer. 
 
 
 

Key Service Capabilities:

  • Integrated Order Handling
  • Service Planning and Reports
  • Documentation Management
  • Life Cycle Management
  • Complaints and returns handling
  • Recurring Services
  • In-shop Repair
  • Measurement and Calibration Tools 

CUSTOMER EXPERIENCE

Ydra on why RamBase:

"For us, just having the right information in the right place, is essential – and that is what we have with RamBase today."
Mads Ragnar Bårdsen General Manager for Ydra
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Covering all your core processes

The Service Module is only one part of a complete ERP system that covers all the key processes you need to handle your business. RamBase Cloud ERP covers the whole quote-to-cash process with integrated modules for production, sale, procurement and quality to name a few.

Don't settle for multiple systems not communicating with each other, with RamBase you get all the core processes you need in one system and the tools to integrate with other niche systems. 

 

 

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Mobile Application

RamBase on the go

Your phone is with you everywhere you go and with our mobile offerings, you can increase operational efficiency from everywhere. Get access to key functionality from your RamBase Cloud ERP system remotely and at all times with the RamBase Mobile Application.  

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