We believe the strength of RamBase lies in our people. That’s why we’re committed to nurturing their growth, encouraging new opportunities, and supporting their professional journeys every step of the way. Pia’s story is a perfect example of this philosophy in action. From starting in a support role to becoming a Customer Success Manager, her journey reflects both personal development and the strong, supportive culture at RamBase.
Growing within RamBase
Pia Heia began her RamBase journey five years ago in our Support department. Today, she works as a Customer Success Manager, helping customers navigate challenges and reach their goals. But beyond the tasks and titles, Pia values how much she's been able to grow professionally over the years.
"The reason I'm still here is simple: I've been given the opportunity to develop," she says.
The transition from Support to Customer Success wasn't just a change in title, it represented a fundamental shift in how Pia engages with customers. While support work focuses on solving immediate technical issues, customer success is about building long-term relationships and ensuring customers achieve their strategic goals with the system.
"In support, you're putting out fires. In customer success, you're building partnerships," Pia explains. "I get to understand our customers' businesses deeply and help them succeed over time."
The power of collaboration
For Pia, what truly makes her workday meaningful is the people around her. Her colleagues are more than just coworkers, they're collaborators, mentors, and friends.
"The most important part of my workday is my colleagues," she says. "We help each other, share knowledge, and make space for both the professional and the social side of work, even outside of working hours."
This collaborative spirit extends beyond her immediate team. Working closely with consultants, developers, and other departments has given Pia a holistic understanding of how RamBase operates and how different roles contribute to customer success.
The culture of knowledge sharing at RamBase means that no one works in isolation. Whether it's a quick question in a Teams chat or a deeper discussion about a complex customer challenge, there's always someone ready to help.
Pia Heia, Customer Success Manager at RamBase
What makes RamBase different
When asked what sets RamBase apart as an employer, Pia points to the genuine investment in employee development and the flexibility to explore new opportunities within the company.
"You're not stuck in a box here," she notes. "If you show interest and initiative, doors open. The company actively supports your growth rather than just talking about it."
This approach to career development isn't just good for employees, it creates a team of versatile, knowledgeable professionals who understand the business from multiple angles. Pia's background in support gives her unique insights into common customer challenges, making her even more effective in her current role.
Looking ahead
At RamBase, Pia has found more than just a job. She's found a place where she's supported, challenged, and excited to keep moving forward. Her story is one of many that illustrate how RamBase invests in its people and creates pathways for growth.
"I'm genuinely excited about what comes next," Pia shares. "There's always something new to learn, and I know I have the support to keep developing."
Want to learn more about life at RamBase? Discover how Hans-Morten navigates his role as a consultant and what makes working at RamBase unique from different perspectives. Read Hans-Morten's story here.
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