What’s really happening on your shop floor?

Are procedures followed as written? Do improvements come from the people doing the work? And are they captured and addressed while the work is happening? With our Walk, Observe, Communicate functionality, you don’t have to wonder. You get real-time insight into how work is actually done from the people doing the work. That means you can close the gap between process and practice.

Real improvements don't start with paperwork, they start with conversation, right where the work happens. Walk, Observe, Communicate-tool, also known as WOC, embodies this principle, transforming traditional checklists into dynamic, on-the-ground improvement actions.

What is WOC?

WOC is our Lean‑inspired module within RamBase Quality Management System that captures observations directly at the source, eliminating paperwork delays and ensuring nothing falls through the cracks.

Its purpose is to ensure that a procedure, such as a Standard Operating Procedure (SOP), operates effectively in the workplace, with the leader present to provide guidance and support throughout the process."

How it works

• Supervisors can either scan a QR code at a control point or search for the procedure directly in the system on a tablet.

• With the observed employee, they walk through the process, ticking off the WOC checklist as they go.

• Feedback is logged immediately into the system, and agreed actions are created and followed up on the spot.

Why it matters

• Improves efficiency and ensures compliance by making observations directly linked to procedures.

• Highlights training needs based on what actually happens in the workplace.

• Builds a sense of ownership by encouraging employees to suggest improvements based on their daily work.

Hydro’s experience

At Hydro, WOC helped validate thousands of procedures, tighten feedback loops, and embed continuous improvement into daily operations. Early findings show a 40–50 % reduction in time spent on checks and reporting. Employees across shifts now feel empowered to suggest improvements directly in the moment. Explore how Hydro is using WOC to power smarter work and better performance.

Samara Daher at Norsk Hydro trains an operator apprentice in RamBase QMS. Photo: Norsk Hydro

Ready to make quality part of the conversation?

The WOC module shifts quality assurance from paper to people, enabling change at the point where work truly happens. Want to see it in action? Reach out today to schedule a demo and discover how WOC can transform your quality management.

Whether you're looking to improve compliance, reduce time spent on reporting, or create a stronger link between procedures and practice, WOC offers a practical, field-tested solution.

Reach out to us today for a demo of the WOC functionality in RamBase QMS.

Let us show you how it works in real-world settings and how it can support your journey toward continuous improvement.